Recently I had a conversation with a girlfriend about the pitfalls of adequate customer service. Have you ever been blown… Read more Should we settle for unremarkable?
Ahh, the beginning of summer down by the Truckee river is fantastic. There are daily events such as concerts, art… Read more Starbucks: gold standard or evil empire?
It is impossible to completely remove my customer experience leader hat. On a shopping expedition of any sort, I can’t… Read more service statement: pay it forward continued…
Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may… Read more are we sales people or zombies?
Is it me? Network: A group or system of interconnected things or people. Oxford English Dictionary What is it… Read more “What’s in it for me?” A lesson in how not to network
I believe there can be too much of a good thing. Here are some examples of consequences from excessive behavior:… Read more 6 clues to customer service or disservice
Last week, after sitting through one of my evening classes, I knew there was a blog post/story that was emerging.… Read more another customer experience lesson (part 2)
I hate saying no! There is something deep inside my psyche that screams failure when I’m unable to please people,… Read more sometimes the answer is no
Why do people lie? As a customer experience connoisseur, I come across salespeople, managers and even customers who find it… Read more Don’t lie and say that you love me
When you shop, what entices you to make a purchase? Is it price, the style or make, excellent quality, or… Read more Are we over-promoted?