Recently I had a conversation with a girlfriend about the pitfalls of adequate customer service. Have you ever been blown… Read more Should we settle for unremarkable?
It is impossible to completely remove my customer experience leader hat. On a shopping expedition of any sort, I can’t… Read more service statement: pay it forward continued…
Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may… Read more are we sales people or zombies?
I believe there can be too much of a good thing. Here are some examples of consequences from excessive behavior:… Read more 6 clues to customer service or disservice
This may sound cliche but I am a customer experience junkie. Everywhere I go, I am internally gauging the level of… Read more the customer is not always right.
Last week, after sitting through one of my evening classes, I knew there was a blog post/story that was emerging.… Read more another customer experience lesson (part 2)
I hate saying no! There is something deep inside my psyche that screams failure when I’m unable to please people,… Read more sometimes the answer is no
Where do you expect to receive great customer service? Do you think it is reserved for high end services or… Read more Where do you expect great customer service?
There I was, minding my own business when… I was waiting in line at the cash-wrap of a local retailer,… Read more What do YOU want from me?
Why do people lie? As a customer experience connoisseur, I come across salespeople, managers and even customers who find it… Read more Don’t lie and say that you love me