Ahh… life as a customer experience freak can be tiresome. I love tending to customers and always search for ways… Read more an epic fail of service
I am a self-confessed customer experience freak. Everything includes a journey into service, so why not rate it? We all… Read more the waiting game
Not since personal branding with Dr Bret have I considered the importance of recognizing and marketing what I do best.… Read more you got the look
Recently I had a conversation with a girlfriend about the pitfalls of adequate customer service. Have you ever been blown… Read more Should we settle for unremarkable?
Ahh, the beginning of summer down by the Truckee river is fantastic. There are daily events such as concerts, art… Read more Starbucks: gold standard or evil empire?
It is impossible to completely remove my customer experience leader hat. On a shopping expedition of any sort, I can’t… Read more service statement: pay it forward continued…
When I look into the mirror, I see my reflection which tells me I am visible to the naked eye.… Read more Invisible Shopping Experience; How to Lose Customers
Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may… Read more are we sales people or zombies?
Is it me? Network: A group or system of interconnected things or people. Oxford English Dictionary What is it… Read more “What’s in it for me?” A lesson in how not to network
I believe there can be too much of a good thing. Here are some examples of consequences from excessive behavior:… Read more 6 clues to customer service or disservice