The shopping saga carries on. I last left you last after Sherree nearly lost her lips in the MAC store.… Read more shopping experience conclusion (part 3)
Help Please? When embarking on a shopping trip, what does the sales staff’s level of service look like? You may… Read more are we sales people or zombies?
I believe there can be too much of a good thing. Here are some examples of consequences from excessive behavior:… Read more 6 clues to customer service or disservice
I rarely have time to shop for myself and when I do, I have high expectations about what my experience… Read more 2 customer experiences – one week
“To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” –… Read more Salesman or Sheister? #trust30
I was shopping at a local retailer and was faced with a salesperson who was dressed completely inappropriately. She had… Read more Is it better to look good or feel good?
OK, I did it again. It has been a while since I referenced a bus in the post title, but… Read more Is planning and strategy enough to drive the bus?
Why do people lie? As a customer experience connoisseur, I come across salespeople, managers and even customers who find it… Read more Don’t lie and say that you love me
I just had one of those experiences that as a sales person and a leader, made me cringe. I visited… Read more It is OK to ask for the sale
Lately I am obsessed with buses. I continually search for hidden meaning in them. You can drive them to success… Read more Please Don’t Throw Me Under the Bus!